Supercharge bubbles with positive agitation of journey owners and find better ways for closing the loop even when we cannot pop.

I will keep #1 for customer service at the heart of all interactions, challenging the bad and the ugly as well as the good. Spending more time with customer facing colleagues

In the absence of data, we need everyone to care a little bit more about their customer. We need to personalise experiences and I will do this through team observational feedbac.

I will give clarity through communication of why we need to be #1 for service and ensure that everyone understands they are empowered to learn, share, fail and succeed.

I will update my OR to include a regular experimentaion session with colleagues from across the enterprise, with colleagues from each age demographic

Ensure my team and I are working hand in hand with our colleagues in the contact centres we deliver tech transformation that meets the needs of customers and colleagues