I will update my OR to include a regular experimentaion session with colleagues from across the enterprise, with colleagues from each age demographic

Being Relentless is building capability,consistency and having the ability to challenge test,experiment.Learn fast and listen intentionally.

To empower and support our people to experiment in delivering customer experience

Ensure my team and I are working hand in hand with our colleagues in the contact centres we deliver tech transformation that meets the needs of customers and colleagues

I will ensure that technology teams are true partners to the business, working with them on achieving customer ambition, making tech advancements & good system design a key enabler

Do more to highlight where we are not doing enough for our customers, highlight opportunities and motivate the team to solve them.