I will work with my team to co-create the new tooling we need to plan for our future workforce. Partnering with external suppliers, embracing AI and making big steps!

Be brave – start taking more about what’s not working, where have we failed, problems on the table. Negative anecdotes. From the customers view.

I will deliver customer insight that inspires and challenges colleagues to take action to be #1 for service

Create agent assist to provide consistent and great service so colleagues get help informing, recommending and coaching on their desktop. But we need help!

Encourage safe to run ‘chaos’ labs, designed to embrace experiments with no permission needed or larger experiments with sponsor permission

With 4 closures in progress Use anecdotal evidence better and take action ..